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SWASTHYA CHETNA PROVIDER SCORE

Measuring Excellence. Inspiring Trust.
Transforming Healthcare.

SCPS is a comprehensive healthcare quality assessment and provider benchmarking framework developed by Swasthya Chetna to evaluate, recognize and continuously improve healthcare providers across the world — measuring quality, safety, governance, patient experience, digital maturity and clinical performance through an objective, evidence-based methodology.

1000
point quality index
10
assessment domains
2
certification tracks

Our Vision

To establish a globally recognized provider quality scoring framework that empowers patients, healthcare providers, insurers and governments with transparent and measurable healthcare quality indicators.

Our Mission

  • Improve patient safety
  • Promote clinical excellence
  • Standardize healthcare quality
  • Encourage evidence-based practice
  • Enhance patient satisfaction
  • Support digital transformation
  • Benchmark providers globally
  • Foster continuous improvement
CERTIFICATION PROGRAMS

Two tracks. One standard of trust.

Whether you practice solo or run a facility — SCPS has a certification track built for you, backed by the same evidence-based scoring methodology.

SCPS-I

Swasthya Chetna Provider Score — Individual

A personal quality benchmark for practitioners

Who it's for
  • Doctors & specialists
  • AYUSH & wellness practitioners
  • Nurses & allied health professionals
  • Independent therapists & consultants
What we assess
Clinical competencyPatient safety practiceContinuing educationEthics & complianceDigital readinessPatient feedback
₹1,001 + GST
SCPS-O

Swasthya Chetna Provider Score — Organisation

Facility-wide quality & governance benchmarking

Who it's for
  • Hospitals, clinics & nursing homes
  • Diagnostic centres & laboratories
  • AYUSH, wellness & day-care centres
  • Medical colleges & pharmacies
What we assess
Governance & leadershipClinical excellencePatient safety & experienceInfrastructure & HRDigital health & financial governanceCommunity health impact
₹1,001 – ₹25,001 + GST, by category

SCPS-O Certification Fee — By Category

Clinic / Polyclinic / Pharmacy / Lab / Diagnostics₹1,001 + GST
Paramedic / AYUSH / Wellness / Medical Centres, Nursing Home, Day Care₹5,001 + GST
Hospitals below 100 beds₹10,001 + GST
Hospitals above 100 beds & Medical Colleges₹25,001 + GST
10 ASSESSMENT DOMAINS

What the 1000-point score measures

Every SCPS score is built from ten weighted domains covering the full breadth of healthcare quality — from governance to community impact.

Domain 1

Governance & Leadership

VisionStrategyEthicsLegal ComplianceRisk ManagementOrganizational Structure
Domain 2

Clinical Excellence

Evidence-based PracticeTreatment ProtocolsClinical OutcomesMortality ReviewMorbidity ReviewQuality Indicators
Domain 3

Patient Safety

Infection PreventionMedication SafetySurgical SafetyIncident ReportingSentinel EventsPatient IdentificationEmergency Preparedness
Domain 4

Patient Experience

Waiting TimeFeedback SystemComplaint ResolutionCommunicationAccessibilityPatient EducationContinuity of Care
Domain 5

Human Resources

StaffingCredentialingCompetency AssessmentTrainingEmployee SatisfactionLeadership Development
Domain 6

Infrastructure

Building SafetyFire SafetyBiomedical EquipmentUtility ManagementWaste ManagementEnvironmental Sustainability
Domain 7

Digital Health

Electronic Medical RecordsAI ReadinessTelemedicineCyber SecurityData PrivacyInteroperability
Domain 8

Financial Governance

Billing TransparencyInsurance ManagementRevenue CycleInternal AuditFraud Prevention
Domain 9

Community Health

CSR ActivitiesHealth CampsPreventive HealthPublic Health InitiativesEnvironmental Responsibility
Domain 10

Innovation & Research

Clinical ResearchInnovationPublicationsAcademic ActivitiesNew Technologies

SCPS Rating Scale — out of 1000 points

90 – 100Platinum ExcellenceWorld Class Provider
80 – 90DiamondOutstanding
70 – 80GoldExcellent
60 – 70SilverHigh Performing
50 – 60BronzeQuality Assured
Below 50Improvement RequiredQuality Improvement Program

How certification works

1
Apply
Application, eligibility review & registration on the SCPS provider portal
2
Assess
Online self-assessment, documentation submission, preliminary review & gap analysis
3
Onsite
Onsite assessment, facility inspection, staff & patient interviews, record review
4
Score
Quality indicator analysis, dynamic scoring & technical committee review out of 1000
5
Certify
Certification decision, dashboard access & improvement recommendations
6
Sustain
Annual surveillance & periodic reassessment to keep the score current

Assessment Methodology

Every assessment combines desk review with real-world verification, so scores reflect what actually happens on the ground.

Online Self AssessmentDocument ReviewEvidence VerificationOnsite AssessmentStaff InterviewsPatient InterviewsFacility InspectionMedical Record ReviewQuality Indicator AnalysisDynamic ScoringImprovement Recommendations

SCPS Digital Dashboard

Every certified provider gets ongoing access to a live dashboard to track and improve their score year-round.

  • Overall SCPS Score
  • Domain-wise Scores
  • Benchmark Comparisons
  • Improvement Tracker
  • Compliance Calendar
  • Document Repository
  • Performance Analytics
  • Patient Satisfaction Dashboard
  • Action Plans
WHO BENEFITS

Built for the whole ecosystem

Healthcare Providers

  • Global recognition
  • Benchmark against industry leaders
  • Higher patient confidence
  • Better insurer acceptance
  • Improved operational efficiency
  • Digital transformation roadmap
  • Increased business opportunities

Patients

  • Compare providers on objective quality indicators, not marketing claims
  • Choose providers with demonstrated excellence in safety & care
  • Transparent, evidence-based decision making

Insurance Companies

  • Better provider selection
  • Quality-based empanelment
  • Lower claims ratio
  • Reduced fraud
  • Transparent quality benchmarking

Governments

  • Healthcare quality benchmarking
  • Policy planning support
  • Public-private partnerships
  • National quality improvement initiatives

Our Core Values

IntegrityTransparencyPatient FirstExcellenceInnovationAccountabilitySustainabilityCollaborationContinuous Improvement

Healthcare Providers Covered

SCPS evaluates individual health service providers as well as organisations across healthcare and wellness services, including:

Multi-speciality HospitalsSingle Speciality HospitalsClinicsDiagnostic CentresDay Care CentresAYUSH HospitalsAyurveda HospitalsHomoeopathy HospitalsYoga CentresPanchakarma CentresPhysiotherapy CentresDialysis CentresRehabilitation CentresTelemedicine ProvidersWellness CentresHome Healthcare ProvidersNursing HomesDental HospitalsEye HospitalsMental Health CentresMedical CollegesLaboratoriesBlood BanksPharmacies

SCPS Quality Improvement Program (SQIP)

Organisations that don't achieve the desired score aren't just marked down — they receive a structured improvement roadmap, including:

Gap AnalysisTraining ProgramsConsultant SupportMonthly MonitoringProgress ReportsReassessment

Join the SCPS movement

Build a healthcare ecosystem where quality is measurable, transparent and continuously improving.

Swasthya Chetna

Empowering healthcare professionals through quality education and trusted vendor partnerships.

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admin@swasthyachetna.com

+91 9924209736

1 Kanha Bunglows, 18 Meter Jambua Road, Maneja, Vadodara, Gujarat, India 390013

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